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BirkelandPSN's avatar
BirkelandPSN
3 years ago

[PS5] In-Game Voice Chat Issue

Product: BATTLEFIELD 2042


Platform: PlayStation


Please specify your platform model: Sony PlayStation 5


What is your Gamertag/PSN ID/EA Account name?: PSN ID: Birkeland | EA ID: BirkelandPSN


Which part of the game is the issue happening in?: All-out-Warfare & Portal (any game mode)


What were you doing when the issue occurred?: Using the in-game voice chat feature (not PlayStation party chat) speaking to other players who have joined my game session (or vice-versa) and when partied up with other users on different platforms (Xbox & PC).


Where did this issue occur?: All game modes, both playing the game and also voice chatting in the main menu.


When did this happen?: Has happened everyday since the July 6th v1.1 update.


How often does the bug occur?: Every time (100%), sometimes right away, and sometimes after a game or two.


How severe is your issue?: Medium-High, impacts ability to communicate with squad and/or friends on other platforms.


What happens when the bug occurs?: When teamed up with other friends or players (cross-platform squad play), we all use our voice microphones. The in-game voice chat sometimes works fine for a game or two, but invariably, after a few rounds, the other players/friends in my squad complain that my voice suddenly became distorted, crackling, and robotic. The only solution to the problem is to close the application, reboot the PS5, and rejoin my friends' session, or new session if I'm playing alone. Then the voice will work fine (for a while) again. I've tried other troubleshooting methods before closing & restarting the PS5 system such as; Just closing & reopening the BF2042 application, turning my headset off/on, leaving the game session and rejoining, leaving squad party then rejoining, using another headset, turning controller off/on, switching voice channels, switching controllers, turning VOIP off/on in options, turning microphone off/on in PS5 system menu, and cycling through squad/party leaders.


What do you expect to see?: I expect the voice to work consistently and not turn crackly after a few rounds of the game.

technical issues

16 Replies

  • BirkelandPSN's avatar
    BirkelandPSN
    3 years ago
    @EA_Atic wrote:
    Does it also get worse for your friends that you play with? @BirkelandPSN,

    /Atic

    @EA_Atic

    Thank you for following up.

    Yes and No, for my friends that play on PS5, yes, it does get worse.

    However, for my friends that play using the Xbox Series X and/or PC via Origin, I can hear them perfectly all the time and they can hear each other perfectly all the time.

  • Pengu1896's avatar
    Pengu1896
    3 years ago

    Did you get a resolution for this issue, I'm having the same problem.


    I'm on PC & my friend is on PS5.


    Without fail, after any amount of time playing, their PS5 VOIP audio will suddenly become distorted & I can't understand them.


    They have to restart their game or PS5 to resolve the issue.

    PC VOIP audio has never been affected.

  • lukexiiii's avatar
    lukexiiii
    3 years ago

    Same issue here @EA_Atic, playing on PS5 with friends on Xbox Series X. Restarting the PS5 fixes the issue briefly, but it then reoccurs within 5-10 minutes.

  • gj484's avatar
    gj484
    3 years ago

    Did this ever get a solution, i play on xbox with 2 PS users, they both always go crackly and its really hard to understand them.

    It gets to the point they just mute.

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    3 years ago

    Sorry for the delay an example recording of the quality would help a lot. @IIII_RC4_IIII

    Sharing with the team in the meantime.

    Thanks.

    /Atic

  • IIII_RC4_IIII's avatar
    IIII_RC4_IIII
    3 years ago
    @EA_Atic would love to give you a sample, but one challenge we have is that when you record on the Playstation it doesn't capture the party audio from the PC players - do you know how to do this? Is there a setting we need to change?
  • duhfee1's avatar
    duhfee1
    3 years ago

    It's about a 50/50 roll of the dice that my voip works. A lot of time I never get the icon that I'm talking in game, but the the setup screen it registers the mic being picked up. It'd be really nice to communicate with team members..

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