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Gian53mSono's avatar
Gian53mSono
Rising Novice
2 months ago

Recurrent Conection error PS5

Hi guys

I'm opening this topic because I've been disconnected from the game for two weeks now. I've tried changing lot of things on ps5 connection, openned the game's ports in modem but anythings works. It's  not easy to find it to send an email to support. In the game doesn't show any network errors during the game and i have habilited to show it and I'm abruptly disconnected. I've checked my internet with my provider and it's not because its ok. I have 1GB of speed and it's stable. I'm sending the recurring   messages errors that began 2 weeks ago below.

Can you help me and see if there's anything that can be done? Sometimes it doesn't take 5 minutes to crash the connection. Waiting for some direction, thank you

3 Replies

  • No packet loss or any other problems apointed during the game before ithis disconection . Its strange, it happens after hour or just minutes after login, i did all things possible, if no one can explain if is it a games problems  i need to change with my internet provider because its them. I  didnt change nothing before, same connection since them, but the last 2 weeks this disconection started and didnt end. Happens on 42 and 5

  • OskooI_007's avatar
    OskooI_007
    Seasoned Ace
    2 months ago

    I would try unplugging the power cord to the Internet modem and router for 1 minute and then plug them back in. See if that fixes it.

    If that doesn't fix it then I would turn off IPv6 in router settings and see if that fixes it. The disconnect might be caused by IPv6 DNS issues and turning off IPv6 in router settings might fix it.

    If you need help with router settings the model number is printed on the router's sticker. I can look up settings in the router's user manual.

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