Forum Discussion

PUREAWESOME013's avatar
PUREAWESOME013
4 years ago

USB Hub Issues

Product: Battlefield 2042
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX3060 Mobile
Enter RAM memory size in GB 32 GB
Are you using any software with an overlay? Yes
If yes, can you list them here? MSI Afterburner OSD
If you disable this software, does that have any effect? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region North America
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm)
Summarize your bug I play on a laptop with a limited quantity of USB ports so I use a USB 3.0 hub with 7 ports that takes auxiliary power. In this hub I have my USB mic, a USB DAC for my headphones, my mouse, and my keyboard. Multiple times per match I run into an issue where my controls stop working (I won't be able to look left or right but my soldier may be stuck running, or my aim might get stuck in some other way) and my audio will cut out and I will get a loud hissing sound in my headphones. Unplugging the hub and plugging it back in will fix the issue for a very short time before it happens again. This has ONLY happened while playing Battlefield 2042 which makes me think this is not an issue with my hub, but an issue with the way the game handles USB hub connections. This issue has been driving me crazy and I haven't seen others talking about it. Maybe I'm the only player on the planet using a USB hub.
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? I suggest playing the game using a usb hub with the same configuration as me. I think using usb mic and dac may be critical.
What happens when the bug occurs? Player will lose control of the soldier and loud hiss will play in the headphones before total loss of controls.
What should be happening instead? The game should work lol.

‌

My usb hub is an Orico F7U-U3. My usb dac is the Syba Sonic SD-DAC63116, my mic interface is the behringer u-phoria UM2, I use a custom mechanical keyboard, and my mouse is the Razer RC30-031701. 

bug

14 Replies

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    Hey @PUREAWESOME013,

    Good report indeed.

    I experienced something similar in the past, but with more games. The issue back than was that the PC was not able to provide enough power to all devices that were connected to the Hub, which pretty much 'overloaded' the hub with requests and so the hub had to 'cut off connections', as I call it. Switching to a hub with an extra power cord (that you actually need to plug into a socket) solved that issue for me.

    Although I have to say that playing games, while your peripherals are connected to an USB-hub, is not really an ideal situation in general, because that was a lot of factors can impact the performance of the peripherals.
  • PUREAWESOME013's avatar
    PUREAWESOME013
    4 years ago

    I really appreciate the info. Yeah the thing is that I am using external power for this hub and I am supplying it with the exact power it says that it needs. The hub calls for 5V 3A and my power supply can do 3.6 - 6.7V at 3A so that definitely covers 5V 3A. Maybe it's because my power supply is variable voltage? I could see this type of thing happening if the voltage on the power supply dips lower than 5 V for some reason. Also can you tell me more about peripheral performance with usb hubs? I had hoped I wouldn't really be losing any measurable amount of performance.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @PUREAWESOME013, are you using a power supply that came with the USB hub?

    So generally speaking, some USB devices even block USB-hubs, iPhones and iPads for example even give an error in some cases when they're connected via a USB-hub, because the amount of power they then get won't allow them to sync with the PC. It is also very, very common to have some sort of 'hissing noise' when using a wired (or even wireless) USB headphone when plugging them into a hub. This is because the most stuff you plug into a hub, the more power it requires and the more heat and noise it can make, which then translates to electric interference and possible malfunction of the plugged-in device(s).

  • FILTHYCASUAL855's avatar
    FILTHYCASUAL855
    4 years ago

    It’s not your HUB.  My PC does it too and it’s probably what is going to drive me to not play 2042 anymore. I have unplugged everything apart from mouse and keyboard. And still the issue persists. Never had it happen in any other game. Just this.

  • FILTHYCASUAL855's avatar
    FILTHYCASUAL855
    4 years ago

    My PC does it. NO hub. 2 peripherals only.

    everything else unplugged. It’s not a hub issue. It’s a 2042 issue. Doesn’t happen in any other battlefield title or any other game that I have ever played.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @FILTHYCASUAL855,

    Sorry to hear that you're having similar issues, but without using a USB hub. There are other threads about this, this thread for example.

    A USB hub can indeed cause these issues as well, if not more. Therefore this is a different thread, so I would like to ask you to please stay on topic.

    Thanks.

  • PUREAWESOME013's avatar
    PUREAWESOME013
    4 years ago

    Yeah bro I just starting having the same issues again even though I'm not using the hub at all anymore. It was definitely a more frequent issue with the hub but I have the same exact problem again now without the hub. 

  • v0lcano8's avatar
    v0lcano8
    4 years ago

    I'd like to mention that I've had the exact same issue as you.

    I use an USB 3.0 Hub which is powered by an external power supply, and while playing BF2042 I've also had the sudden sound cut and then instantly a permanent and VERY LOUD hissing sound which blasted my ears. I've litteraly had to throw my headset away otherwise I would have been deaf. I had tinnitus in the following minutes.


    A restart of the game solved the issue.

    It is the only game in which I've had this kind of issues.

  • v0lcano8's avatar
    v0lcano8
    4 years ago

    Hey @EA_Leeuw ,


    It's wireless. It's the Logitech G Pro X Wireless. The USB transmitter was plugged in the USB hub.

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