Wrongly Banned in Battlefield 2042 – Multiple Appeals Ignored

Hello EA team and community,

Platform: PC
Ban Date: August 25, 2025
EA Member Since: 2013

🛑 What Happened

On August 25, 2025, I attempted to play Battlefield 2042 after a brief break from the game. Upon logging in, I was immediately met with a permanent ban, with no prior warning, notification, or explanation. The only justification provided in my initial appeal response was a general “rule violation” which was later clarified as malicious cheats/hacks under Section 6 of EA’s TOS.

This was shocking and confusing. I have never used any form of cheat, exploit, or third-party software that violates EA’s rules. My record across Battlefield titles and other EA games has been spotless for over a decade.

🧾 My Appeals & EA’s Responses

I’ve now submitted multiple appeals, and each time, I’ve received the same template response, stating that the “action was correct” and that “no further details can be provided.” The latest response included this exact wording:

“After thoroughly investigating your account and concern, we again found that we actioned your account correctly after it was found to have violated our User Agreement. We will also be unable to provide any details regarding our internal procedures. After completing two full investigations into your complaint, we consider this matter closed.”

This implies the appeal process is exhausted — but I have received no transparency, no logs, no evidence, and no human explanation. I understand anti-cheat systems cannot disclose everything, but I also believe players deserve a genuine, manual review when bans are applied without cause.

🧠 False Positive Suspected – Possible Cause

After researching EA Forums and Reddit, I’ve found dozens of similar reports where users were banned due to false positives triggered by commonly used software, such as:

GeForce Experience

Logitech G Hub / iCUE / RGBFusion 2.0

Overlays from Discord, Steam, Overwolf

MSI Afterburner or motherboard RGB/OC utilities

I use some of the above, which are widely known to interfere with Easy Anti-Cheat (EAC) under certain circumstances, even though they’re completely legitimate.

🧍My Account & Conduct

EA account active since 2013

Never had any prior bans, warnings, or disciplinary actions

Linked to a decade-old Steam account with a 100% clean history

Participated in the BF6 beta and passed all security checks, including Secure Boot

No cheats, macros, trainers, or network manipulation software ever installed

📢 Final Appeal Submitted (Sept 2025)

I’ve submitted one final  appeal with the following wording:

“I’m appealing a permanent ban from Battlefield 2042 issued without notice on Aug 25, 2025. I’ve never used cheats, hacks, or software violating EA’s TOS. This is likely a false positive, possibly triggered by common apps (GeForce Experience, iCUE, Logitech G Hub, Discord Overlay, etc.) often flagged by Easy Anti-Cheat. I request a manual review by a human representative. My EA account (est. 2013) and linked Steam account both have clean histories across hundreds of hours. If I receive no further explanation or contact from a human rep, I will pursue escalation through Easy Anti-Cheat, consumer protection channels, and public forums. I respectfully request proper investigation. — BowWasTaken”

💸 Consumer Concern – No Notice, No Recourse

As a paying customer, I’m also deeply concerned that EA can issue a permanent ban without prior notice or explanation, effectively locking players out of a full-priced game (Battlefield 2042) — especially one that retailed at a premium price point (~$90 AUD or more at launch) and included paid seasonal content like Battle Passes.

This raises serious concerns not just for me, but for the broader player base ahead of Battlefield 6’s release. If users can lose access to purchased content without any detailed justification, evidence, or warning, how can players trust the system to treat them fairly in future titles?

Digital bans may be necessary in cases of real cheating, but they must be transparent and accountable — especially when tied to paid content.

⚖️ What I’m Asking

Please escalate this case to an actual EA representative or community manager for manual review.

If this was a false EAC flag, I would appreciate guidance on what triggered it so I can avoid it in the future.

I am not asking for special treatment — only for transparency, fairness, and human oversight.

🛠️ Next Steps (If No Resolution)

If no contact is made or corrective action taken, I will be pursuing further escalation through:

Easy Anti-Cheat (EAC) Support – to determine if the ban was triggered on their end and whether it was in error.

Australian Competition & Consumer Commission (ACCC) – as I am an Australian consumer who has paid for digital goods now rendered inaccessible due to an unsupported and opaque ban.

Social and public channels (Reddit, Twitter/X, etc.) – in hopes of connecting with EA community staff who can actually address this issue.

Thank you for your time. I genuinely hope this is seen by someone with the ability to investigate this properly.

Sincerely,
BowWasTaken