4 hours of gameplay have left me banned

Question

I bought the game on Steam and haven't played it for more than four hours. When I try to play again, my account is still banned. I can't file a claim because EA Help won't let me, and I can't play. HELP!!!!

oynowan · Answer

Welcome in the club, most of us are in this&nbsp; topic &nbsp;and we all try to get unban from this unjust ban . You can not be logged in to appeal, just do it as a guest, otherwise its not working.

nitr047 · Answer

What do you mean by guest?

oynowan · Answer

Go to this link https://help.ea.com/en/customer-care/ , but don't be logged in and there is link continue as guest. Put your email, write appeal, submit and in next page choose submit as email, only then appeal will be created and you will be able to see it on your account to which your email is assigned.

nitr047 · Answer

Thanks, now I have an open incident. How long does it usually take to resolve the problem? Because I've been banned for no reason. I haven't used a hack and never will.