Banned on Steam by EA moderators
Good morning,
I was given a permanent ban for politely discussing the public behavior of some developers. The ban was specifically for "spamming." I feel that the ban was unjustly levied against my account and directly impacts the quality of customer experience. I am still considering the purchase of this game because I due not believe the distasteful opinions are the unanimous voice of EA and it's associated partners. I do expect to have the ability to give feedback and engage in the community hub in good faith as a customer.
[You have been banned from Battlefield™ 6 Community Hub
You have been banned from Battlefield™ 6 Community Hub by a forum moderator for your post in "Battlefield™ 6 General Discussions":
Its sad to see the amount of censorship on Steam. I read my email for receiving awards in threads and posts that have been deleted by moderators. Threads inviting players to play to game. Threads and posts supporting the loss by fellow community members. Conversations about expected and appropriate conduct by moderators and developers of products we want top buy. Even the disappearing of vague conversation.
Ban Reason:
Spamming.]
This is a request for assistance in resolving the standing of my account on Steam in the BF6 community hub. Thank you for your time.
___________________________
Home > My Recent Help Requests > HT-5YVN-CKF5-TFFH
Account: mateba_46
Email: [edit: email address removed]
Ticket: HT-5YVN-CKF5-TFFH
Your help request: I have a question about Steam Discussions
Related to: Battlefield™ 6
Account: mateba_46
Message from you on Sep 22 @ 4:22pm | 2 weeks ago
I was banned from the BF6 community discussion board. I recently posted an invitation to play with others. I received a couple awards, responses for this post and even sent friend requests. The post was deleted. I posted about disappearing posts and threads and was banned. I intend to buy and play BF6. I requested a refund for the $100 version based on reasons for consumer advocacy. I love BF and Steam.
Message from Steam Support on Sep 23 @ 9:32am | 2 weeks ago
Hello,
According to our records you successfully requested a refund for this product. Once a refund has been processed it cannot be reversed or transferred to another payment method.
Approved funds or wallet credit may take up to 7 days to appear in your account.
Please Note: Refunds to international payment methods may take longer. Please contact your bank for more information.
If you are new to our refund system, please check here for more information:
https://help.steampowered.com/faqs/view/5FDE-BA65-ACCE-A411
If you still have any questions, please let us know.
Steam Support
Gia
Message from you on Sep 23 @ 10:14am | 2 weeks ago
Thank you for the reply. The refund was processed. That's not the point. I was unjustly banned. I was not spamming. All of my threads are unique. None of my posts are reparative within the OP. I want my ban lifted. I was believe I was censored. I believe moderators are suppressing consumer sentiment. I believe the thread I was banned over was about disappearing threads and posts. I received an email about awards and could not view them in context.
Message from Steam Support on Sep 23 @ 10:34am | 2 weeks ago
This game uses a separate account and activation system that we can't access at Steam Support. We have no control over any ban they may have applied.
Please contact the following support team - they'll be your best resource for resolving a game ban:
https://help.steampowered.com/wizard/HelpWithGameTechnicalIssue/?appid=2807960
Steam Support
Aaron
Message from you on Sep 23 @ 1:01pm | 2 weeks ago
Good afternoon and thank you for the reply. I have determined the reason for my ban. https://steamcommunity.com/profiles/76561198036538416/moderatormessages/86383101/
[You have been banned from Battlefield™ 6 Community Hub
You have been banned from Battlefield™ 6 Community Hub by a forum moderator for your post in "Battlefield™ 6 General Discussions":
Its sad to see the amount of censorship on Steam. I read my email for receiving awards in threads and posts that have been deleted by moderators. Threads inviting players to play to game. Threads and posts supporting the loss by fellow community members. Conversations about expected and appropriate conduct by moderators and developers of products we want top buy. Even the disappearing of vague conversation.
Ban Reason:
Spamming.
While this ban is active, you will not be able to post or comment in the Battlefield™ 6 Community Hub or upload new content to this community hub.
If you believe this ban was issued by mistake, please contact Steam Support.
This is a permanent ban.]
This is censorship. A developer has publicly expressed a controversial opinion. Why am I and many others not afforded the opportunity to discuss the issue? Obviously condoning violence is a violation of TOS. Why cannot we as informed consumers bring this forward in discussion?
"If you believe this ban was issued by mistake, please contact Steam Support." Yes, I believe this ban was issued by mistake. I think calling it a mistake is charitable. I was not spamming. Its censorship. My post wasn't even specific enough to understand the subject unless you knew the context.
Thank you
Message from Steam Support on Sep 23 @ 4:30pm | 2 weeks ago
Hello,
This community hub ban was issued by the developer's moderation staff.
Developers follow the Global Rules & Guidelines, but they may also have specific rules regarding what content is acceptable in their game hub.
We won't be reversing their decision, so we recommend contacting their support team for further information and to appeal:
Battlefield™ 6 support
If you have any further questions, please let us know - we will be happy to assist you.
Steam Support
James
