Community Manager
I have yet to receive my compensation. It's Nov. 4 2025 and I have PROOF.
Background
During the Battlefield 6 launch (October 10, 2025), the EA App outage caused a “purchase to play” error for many players who had already purchased the game.
EA publicly stated that affected players would receive compensation, which included:
My Case
What Support Said
The Problem
This means EA’s system may have failed to tag legitimately affected players (like me), and there is no process to fix that failure.
That’s not a one-off support issue — that’s a structural gap in how compensation was handled.
What I’m Asking
This isn’t about “missing rewards” — it’s about accountability.
If EA promised to make things right for players impacted by the launch outage, there should be a way to verify legitimate cases when automation fails.
Verifiable Proof
If you have proof. They legally have to give you it under consumer protection laws,
They have to give the EA app players it anyway since they said they were but having proof 100% forces them to give it
When a company publicly announces compensation for affected customers, that statement can fall under consumer protection and false advertising laws if they do not honor it consistently. EA’s promise was not vague or optional. It was a clear commitment listing specific rewards tied to a specific outage.
I have timestamped proof showing I was impacted by the outage and meet the same conditions as those who received compensation. If EA continues refusing to review these cases, I will support a class action or consumer protection filing and provide my documentation as evidence.
This is not about free items. It is about accountability when a company publicly commits to something and then hides behind internal systems that customers cannot verify.
Send EA Support a version of this message first. If you receive no response or resolution within a reasonable time, escalate the issue, submit a formal complaint through EA’s Help portal and, if necessary, report it to your country’s consumer protection agency or ombudsman (such as the UK’s Citizens Advice/Trading Standards, the US FTC, the Canadian Consumer Protection Office, or the ACCC in Australia).
_______________________________
Hello EA Support Team,
I purchased Battlefield 6 via the EA App (order #_______) and, on launch day, encountered an outage/error that prevented me from accessing the game. According to EA’s official statement:
“Today, we experienced an outage on the EA App that prevented some of our players… we wanted to offer an apology… with perks.”
The compensation offered included 12 Hardware and 12 Career 60-Minute Boosters and full access to the Season 1 Battle Pass, or future access to the Season 2 Battle Pass if the original preorder already included a pass.
I have not yet received these items. Please review my account and confirm when the promised compensation will be applied. If this matter cannot be resolved promptly, I will escalate the issue formally as a complaint and, if necessary, refer it to the appropriate consumer protection authorities for further action.
Thank you for your attention I hope we can settle this quickly and amicably.
Best regards,
[Your Name / EA Account ID]
Support hasn't done jack **bleep** for me in three help requests.
