Battlefield 6 was wrongly banned, please help me!

Question

Dear BF_SledgeHammer,I am writing to request a manual review of my Battlefield 6 account, which was permanently banned on March 22 with the reason "Gameplay Enhancement" and internal code COMPETITIVE_ADVANTAGE.My account:EA ID: V0rtexyX_GGWhy I believe this is a false positive:1. Frequent IP changes due to accelerator/VPNI am a player in China. Due to network restrictions, I must use UU Game Booster to get a stable connection. This accelerator changes my IP address frequently based on server nodes. I also occasionally use other VPNs. I understand this may have triggered the anti-cheat's automated flagging.2. Background processes (all legitimate)At the time of the ban, my system was running:TranslucentTB – taskbar customizationCherry keyboard driverLenovo Legion Toolkit – laptop managementLogitech G Hub – mouse driverVoicemeeter – virtual audio mixerNVIDIA Broadcast – audio/video noise removalOBS Virtual Camera – virtual camera for streaming/recordingAll of these are common, legitimate applications. None are cheats or mods.3. KovaaK's Sensitivity MatcherI used this aim-training tool earlier to test and match my mouse sensitivity in Battlefield 6. It is a legitimate training software, but I understand its method of mouse input might be misidentified by anti-cheat systems.4. Hardware setupI play on a laptop with an external monitor via USB-C to DisplayPort. This is a standard configuration.My commitment to Battlefield:I pre-ordered the Phantom Edition before the game's official release – this shows my strong trust and support for the franchise.I have over 5,000 hours across the entire Battlefield series.I am a loyal and passionate player. I would never risk losing my Phantom Edition account – which I paid for and invested years into – by using cheats. If I were actually cheating, I would not be posting here publicly.What I have already done:Submitted an EA Help appeal with DxDiag.txt attachedDownloaded and reviewed my EA account dataChecked all login recordsMy request:Please manually review my case – including gameplay logs, system environment, and IP history. I am fully cooperative and ready to provide any additional files or information if needed.Thank you for your time and fair assessment.Sincerely,V0rtexyX_GGBF_SledgeHammer​&nbsp;

lepelaar15 · Answer

Your profile is private, why?

ruxem · Answer

Your profile is private, why?This says it all LOL

ratedchaotic · Answer

Using a connection booster plus using Logitech G Hub...both are 3rd party softwares that enhance your gameplay. ToS states to disable all 3rd party softwares or risk a ban.

You have multiple game enhancement softwares running in the background as your post says. Your ban was legit

I been banned from GW2 20 years ago for using Logitech G Hub for macros.

Disable 3rd party software or risk a ban. You didnt and got banned. It was not a false ban.

thkimfly · Answer

We don't play games to study the Terms of Service (ToS). In fact, an average, common-sense gamer should never even be put in a situation where they have to dig into the ToS. Common sense dictates that before enforcing a permanent ban based on a technicality, the game company should have at least issued a warning to the OP.

In your case, you mentioned you got banned for using G Hub for "macros." Do you honestly think it's fair to equate your actual macro ban with the OP's situation?

Of course, I do believe your ban might have been unfair as well—if you were banned merely for having G Hub running (which simply has the potential for macros) rather than actively exploiting a macro in-game to gain an unfair advantage. Even if you did have a macro programmed into your hardware, you might have just set it up for office productivity and work automation.

Unless a game company specifically proves what macro was used, how it was used, and what exact advantage was gained, permanently banning a player based purely on "potential" or the mere presence of a background program makes absolutely no sense.

v0rtexyx_gg · Answer

I value my personal privacy. In all the previous titles I've played, I've always turned off the game data sharing feature because I feel it infringes on my privacy. That said, if there's currently a way to unlock this option, please let me know—I'd be happy to make my data visible for you to check."😀