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Stickfigure_ZA's avatar
Stickfigure_ZA
Seasoned Newcomer
22 days ago

BF6 PE refund

Hi guys. I already pre ordered the SE. I thought I could upgrade to the PE by purchasing it and it would only charge me the difference between the 2 editions, but it purchased the PE at the full price.

Now I have both the SE and PE added to my account. I'd like to refund the PE but it's not listed in the Refund Tool and there's no refund option under Order History. I spoke with an agent and they said it's still processing on their side and once processed I can refund.

My dilemma is with the game launching tomorrow, if I play it I only have 24 hours to refund according to EA's refund policy. So which game will I be launching, the SE or PE? I purchased the SE over 3 weeks ago so that's not eligible for a refund.

I'd really like to start playing tomorrow but I don't want to risk losing out on refunding the PE as it's a lot of money. I've opened a case with EA but there's been no movement on it.

Hope someone can advise.

4 Replies

  • HenricusBGR's avatar
    HenricusBGR
    Seasoned Vanguard
    22 days ago

    It will definetly launch the PE edition as its an upgrade, however if your transaction doesn't get processed by launch time, I am unsure how you would be able to play without it impacting your refund request, so my only suggestion would be to get back in touch with them and ask them thoroughly about the situation. I didn't even know that such a dual purchase was possible.  Sorry that I couldn't be of any help.

  • Stickfigure_ZA's avatar
    Stickfigure_ZA
    Seasoned Newcomer
    21 days ago

    Logged another case and was then able to speak with an agent. They processed a refund on the Phantom Edition and said it will be refunded in 7-10 working days. I see it's also listed under my order history.

    Couldn't tell me what edition will launch today but I'm just going to play as normal.

    I do agree that there should be some kind of warning that if you own SE and try to purchase PE, you'll be owning both editions individually.

    See you all on the battlefield :D

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