Don't know if this is just a Battlefield thing or what?

Hey, first time playing a battlefield game, so I bought two skins in the in game shop but I haven't received either of them. I bought one about 3 days ago and the other earlier today. Is it a thing in Battlefield that you receive purchased items later? Just really stressed because I basically got scammed and it's super annoying because the skins are removed as soon as they are purchased so I can't even check it out again to figure out what's happening. 

Any help would be really appreciated because I am losing my mind! 

I got a friend to take a picture of each of the skins on his account because I cannot access the skins because I "purchased them" here they are: