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lxghtsout's avatar
lxghtsout
Seasoned Newcomer
5 months ago

EA Account got hacked

A couple of weeks ago, I played Battlefield 1 through Steam and everything worked fine. When the BF6 beta came out, I linked my Steam ID to my EA account and pre-ordered the Phantom Edition.

Now that the game is officially released, I was excited to finally play — but it turns out my EA account got hacked. The hacker changed the email, username, and password, so I can’t access it anymore. I ended up creating a new EA account just to have one.

I’ve already contacted EA Help and submitted a “compromised account” case. They told me to wait because someone from EA would contact me through live chat. It’s now been three days, and I’ve waited almost 24 hours straight with no help or update at all.

All I need is for them to unlink my Steam ID from the hacked account. I can provide my Steam username, Steam ID, and proof of purchase if needed.

Has anyone else experienced this? Is EA Support really this bad?

4 Replies

  • lxghtsout's avatar
    lxghtsout
    Seasoned Newcomer
    5 months ago

    Unfortunately not. Everything’s on EA’s end, so we have to contact their support. I don’t know why they’re taking so long—maybe their team’s just small, or it’s the peak weekend since BF6 just came out.

  • msdowney30's avatar
    msdowney30
    Seasoned Newcomer
    5 months ago

    Any Update? The same thing has happened to me and I contacted Support and have not heard a thing in weeks!

  • its the same thing for me word for word but I got a spam email, saying that someone has change my email that was linked to my EA account, and I gave them the email that it was changed to as I seen it in the email that told me what it was changed, so I gave them proof of my account information such as my EA ID and my email before it was changed I even gave the screen shot proof in my complaint of the email and when I i tried login in it sent a code to there email.

     your steam id was linked to your EA account but for me it was playstation account that was linked and i cant link it to my new account cuz well its on my hacked one and Ive been told an EA adviser will contact me soon, its been 19 hours since then the only updates I got were from the chat bots asking if I still need help like its so joke

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