I deeply sympathize with your unfortunate experience. I thought such a thing wouldn't happen to me, but when I was wrongly banned, I realized that many people, like me, were banned the next day after I just bought the combination pack in the game on September 3rd. Many people, including you, were inexplicably banned. EA is currently laying off employees, and no one has come to see your appeal case. Community managers can't help, they will only repeatedly ask you to appeal, and then no one will read your appeal. I have been banned for a month now, and I am very disappointed with EA. It has been many years since Battlefield 4, and the first time I was banned is now. This treatment is very uncomfortable. I have been playing games for more than ten years, and the first time I was wrongly banned from playing games.