EA closes chats without explaining denied S2 Battle Pass compensation

I purchased the Phantom Edition in pre-order, paid over R$300(Brazilian REAIS), and was impacted by the login issues at launch. Support itself confirmed that “12 2XP boost items were granted due to the previous outage.”

In other words: I was impacted.

The official communication stated that impacted players who purchased the Phantom Edition would receive the full Season 2 Battle Pass.

Even meeting both of these requirements, support only says that “based on our records” I am not eligible. When I ask what criteria were used to make that decision, they respond that they cannot provide that information due to “security reasons.

Eligibility criteria for a publicly announced compensation is not a security matter. It is basic transparency.

After insisting on clarification, the chat was simply closed without any objective explanation.

This is not clarification. This is evasion. And it is starting to look like a possible failure to honor a publicly announced offer.

If you also purchased the Phantom Edition, were impacted at launch, and only received the 12 boosters, speak up. EA needs to publicly clarify what criteria were actually applied.

The community deserves respect and transparency.