EA is scamming people

Sorry for the grammar I was fuming while typing 

Something to take into account as well, js the fact that im not the only person that has had this issue

So I bought the phantom edition of the game. That for some reason I couldnt play at launch but yhe next day, I was able to, but I came to find out that the extra content i paid for was missing, it shows up as usable on my consoles storage, meaning it was donloaded, but I cant access it within the game, I've tried for weeks to get help from EA, and all they have done is make me go in circles, go here, go there, use this link, all for nothing, last email I got tells me that I have resolve this issue through live chat, so, I log in my account, go to my cases, click on resume case, only to be told that advisors won't help with this types of cases, so you tell me if im crazy for seeing this as a scam.

Also, im not the only one that has had this issue. 

Hi santix1326,

I've merged both of your threads together. 

While I think you most likely will need to speak with EA Help (it should be possible to help you get in touch), but could you check the skins for the default Assault Rifle and let me know what is shown? I'm just curious, as my console shows that the Phantom Edition packs don't need yobe installed, and I had to track down all the items in-game to check they were there.