Can't make this up.
I resubmitted the ticket to appeal a filtering decision just asking once again for an actual review of some cases and got a completely different response, this time they are taking action and reviewing.
I have no idea what prompted the alternate response other than I provided significantly less detail in my report only asking for a manual review of the tickets I already have in.
Funnily enough I think this is still just a copy pasted response, as its pretty silly that they can not inform me of any actions given that its about my own account!!!!!!
I think I'm at the point that I will no longer be buying or supporting any EA products going forwards. I feel for the dev teams and the people who make these games great but when you can get banned for nothing and have no avenue for actual support by the publisher it makes it very hard to want to continue supporting such practices.
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when you can get banned for nothing and have no avenue for actual support by the publisher it makes it very hard to want to continue supporting such practices
Yeah, I really have a problem with this. Being able to report chats, actions and even egregious nicknames is a good thing. But clearly they automated the process as much as possible to make as cheap as possible. I see too many people getting caught in the crossfire. And this example is ludicrous: it should take a human being 2 minutes to see there is no issue with the handle and repeal the ban. Heck, it shouldn’t take them much more time than copy/pasting that inane response.
There’s a complete lack of respect for customers I have found unsettling with this game. It goes beyond “big corpo does not care”, almost as if the live service and the accompanying customer service were barely an afterthought and who cares how many players get sick of it.
