Forum Discussion

xAveerse's avatar
xAveerse
Newcomer
2 hours ago

False ban

Hey, I recently purchased Battlefield 6.

I was playing Breakthrough last night and attempted to play online this morning and received an  "Account locked" message along with a 3 day suspension.

I haven't done anything wrong and can't understand why this has happened. I have submitted an appeal.

Doing some research, it seems quite a lot of people have been falsely banned or suspended, so as I am frustrated, I am more so concerned seeing that it has happened to honest players. 

Is there anyone that could aid my case?

Thank you.

3 Replies

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    52 minutes ago

    I understand why you feel that way, and I’m sorry this has been such a frustrating experience.

    I hope you receive an outcome soon and can get back into BF6 and enjoy the game again as soon as possible.

    Thanks for sharing your perspective.

  • Thank you for your response.

    It is a mistake, because I in any means haven't done anything to deserve this- but innocent players shouldn't be receiving such ridiculous suspensions or bans when there are actual cheaters running around freely. Disappointing, hopefully this gets fixed as soon as possible.

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hi xAveerse​ 

    Sorry to hear about the suspension, and I understand why this would be both frustrating and concerning.

    Since you’ve already submitted an appeal, the best next step for now is to wait for the outcome of that review. We’re not able to investigate or assist with account actions directly here on the forums.

    If you disagree with the result once you receive it, you can also try submitting another appeal request through this webform and include as much detail as possible.

    You may also find these articles helpful:
    EA Account help for locked, banned, or suspended accounts
    EA Account Help Hub

    Thanks for your patience.

Featured Places

Node avatar for Battlefield 6 General Discussion

Battlefield 6 General Discussion

Join the Battlefield 6 community to get game information and updates, talk tactics and share Battlefield moments.Latest Activity: 21 minutes ago
10,575 Posts