Forum Discussion

Seasoned Newcomer

4 days ago

Solved

Help! Wrongful ban on gxytk369, no explanation from EA

My EA account gxytk369 was mistakenly banned with no penalty record Hi everyone and EA Support, I’m writing to seek help for my account ban issue. My EA ID is gxytk369, registered email is [edi...

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EA_QueenBee
4 days ago
Hey gxytk369,

Unfortunately we can't help with bans here on the forunms. If you've already reached out to our terms of service team, I'm afraid that I can only ask for patience until they get back to you. You'll receive an email with the outcome of their investigation into your case.

gxytk369

Seasoned Newcomer

4 days ago

Hi EA_QueenBee,

Thank you for your reply.

When I try to submit an appeal via the Penalty History page, I keep getting the error: "Appeal not submitted / Case not created". The system says there was an issue creating my case and asks me to wait a few hours and try again. I have tried multiple times over several days, but the error still appears, and I cannot create any appeal case.

Also, my Penalty History page is completely empty, with no record of the ban at all. I have followed every step in the article, but there is no way for me to proceed with the appeal.

I have never cheated in any EA game, and this wrongful ban has locked me out of my account with no way to appeal through official channels. Could you please help me escalate this to the Terms of Service team so my case can be reviewed manually?

Thank you for your help.

EA_QueenBee

Community Manager

4 days ago

gxytk369,

Could you try making a case through either an incognito window, or via another browser in case that's what's causing you issues?

gxytk369
Seasoned Newcomer
4 days ago
Hi EA_QueenBee,

Thank you for the suggestion. I have already tried using incognito mode, different browsers, and even different devices to submit the appeal, but the error still appears every time: "Appeal not submitted / Case not created".

This is not a browser or device issue. The system itself is failing to create an appeal case for my account, even though my Penalty History is empty and I have no way to proceed with the standard appeal process.

I understand you cannot submit the appeal for me directly, but could you please escalate this issue to the Terms of Service team so they can review my account and manually create an appeal case? This is the only way I can resolve this wrongful ban.

Thank you for your help.
- EA_QueenBee
  Community Manager
  4 days ago
  gxytk369,
  
  I can't forward your case to terms of service, it'll need to go through our system. What happens if you try via an incognito window but don't log in? Will that let you raise a case?
  - gxytk369
    Seasoned Newcomer
    4 days ago
    Hi EA_QueenBee,
    
    Thank you for the suggestion, but even trying to raise a case without logging in doesn’t work. The system requires me to log in to my EA account gxytk369 to submit an appeal, and as soon as I log in, I get the same error: "Appeal not submitted / Case not created".
    
    This is not a browser or login issue — the system is completely unable to create an appeal for my account. I have no penalty record, no way to go through the standard process, and no way to reach the Terms of Service team on my own.
    
    Since the system itself is preventing me from appealing a wrongful ban, is there any other way to get my case reviewed? I just need someone from the team to manually review my account activity and lift this ban.
    
    Thank you for your help.