Missing Soldier Skin from the Year one anniversary rewards

Dear EA Support,

I am writing regarding the Battlefield 6 Year 1 After Action Report. I played on Steam-PC, and I am unable to retrieve my data using my EA ID on either https://battlefield.idomoo.com/ or battlefield.com/yearone, despite the fact that my gameplay data meets all the requirements, I had 4500 rounds of match from October 10, 2025, and I have enabled the necessary privacy settings within the game, the EA app, and Steam. nor have I received any notification about rewards via email. Consequently, I have not been able to claim the NATO soldier skin. As a dedicated player—having participated in two beta tests, secured access to the "LABS" program prior to the official launch, purchased the Battlefield Pro pass for every season, and logged over 3200 hours of playtime—I find it unacceptable to be excluded from this Year 1 After Action Report, and even more unacceptable that I am unable to obtain the soldier skin reward! Please investigate the cause of this issue and grant me the soldier skin that I have rightfully earned.