My account suddenly got restricted and I can't find a penalty to appeal.

Hi onuris_exe​,

Sorry to hear you’ve suddenly lost access, especially when you’re not seeing any new penalty listed in your Penalty History.

Thanks for adding the error code and the steps you’ve already tried. I found a similar thread with the same error code, and there are some troubleshooting steps marked as a solution there. Hopefully, that process can help in your case as well.

Since your previous suspension has already expired and there’s no current action listed, I wouldn’t want to assume this is a new ban based on the error message alone.

Please first make sure you’re signed into the correct EA Account when checking Penalty History.

You can also review the official account action guidance here:

Check and appeal EA Account locks, bans, and suspensions

If the restriction is still there but no active penalty appears in Penalty History, please use the Contact Us option at the bottom of the guide to reach our Support team so they can check the account status more closely.  If you don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Unfortunately, we’re not able to view account-level restriction details or enforcement records through the forums.

I know it’s frustrating to be blocked from the game without a clear explanation, especially when Penalty History doesn’t match what you’re seeing in-game.