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nothingnew2007's avatar
nothingnew2007
Seasoned Newcomer
25 days ago

New Update, New Mouse, BANNED

I been playing BF5 for over 300 plus hours absolutely no cheating and my mouse left click failed and had to go out and buy a new one. I got a Logitech G502 Mouse with a small thumb rest and 3 buttons on the left side. I downloaded the Logitech OnboardMemoryManager_2.6.1749.exe and setup my mouse binds. Then went in the game and set my G5 and G4 buttons on the mouse that are right above the thumb placement to Gadget 4 and the other to Class Ability and Call in Gadget. Once I got into the game I would get into a shooting match and accidently hit one of the G4 buttons and mid fight it would switch to one of my gadgets. This inevitable gets me killed. I kept on playing this way hoping I could relearn how to not accidently hit these buttons, but my thumb is too large and I repeatably keep hitting these buttons. So, while in game, I press Windows + tab switch two second desktop (windows 11) and start up the OnboardMemoryManager_2.6.1.749.exe and set both G4 and G5 buttons to do nothing. Then close the application and then return to game and clear the same bindings in the game. I continued to play for about 1 hour and bam... mid game I am banned for cheating. This is ridiculous. Setting up my mouse buttons should not get me banned. I haven't used any software other than this, and I haven't cheated! I am BEYOND pissed! I literally just bought the game on the 12th of this month after so many hours just playing RedSec I figured ok I am here to stay, so I purchased the game. Frustrated and pissed doesn't come close to how I feel. I read a lot of posts on reddit and elsewhere and never joined in the discussion when people would bash someone claiming if you were banned it was because you obviously were cheating. WELLL... I just assumed ya, that's probably true. Well, I be ... here I sit looking like... this not even real. Common sense should tell someone that if redsec is free and someone wanted to cheat they would simply play the free version. I am not risking my money on something like that. Refund my money or please remove this false ban. This is ridiculous. I filed an appeal but from what I have seen lately EA never really tells anyone what they did to cause this. Trust me or not, I am not foolish enough to come here crying if I was actually doing something would be considered cheating.

6 Replies

  • Krion84's avatar
    Krion84
    Rising Rookie
    25 days ago

    Same happen to me and others that i replied to on the forum (for me its seems to be my new keyboard) and i hope your more lucky than us cause EA Term of service team are not likely to accept your appeal i got denied multiple time they just don't care about they're customer it seems.If your ever succeed in your appeal can you please give us an update?

  • nothingnew2007's avatar
    nothingnew2007
    Seasoned Newcomer
    24 days ago

    Ya, I am not hopeful.. they already denied my request but if they keep giving me the option to appeal.. this will be a never ending battle and I will keep appealing till the end of my days cause they literally stole my money!!!!!!!

  • LOOL , You guys stop lying ! You run some no recoil scripts or trigger macros and now "I didn't try to cheat" QQing.

    I just got ProX2 SuperStrike with Actuation sensitivities, Rapid trigger and haptics and playing normally with 0 issues . 

    Stop trying to cheat cuz it ain't gonna werk ! 🤣

  • Good nice try skid marks. You may not be running software hacks but most likely using the xim. Bye stay away from our games. 

    Go wipe 

  • You people will never learn. You admitted to making macros/keybinds that you most likey cant do using the ingame menu. So you used a third party software Logitech to do it for you.

    IF YOU CHANGE YOUR KEYBINDS USING A 3RD PARTY SOFTWARE TO BUTTONS YOU CANT IN THE INGAME MENU. 

    YOU ARE HACKING.

    Did the samething with my Logitech G15 keyboard on Guild Wars 2 over 15 years ago and was banned from GW2. 

    Its against TOS to use 3rd party software to change keybinds. They even told you to disable that software before you start the game. But you didnt and were banned.

    Logitech G keys are for macros which macros are used for cheating. 

     

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    24 days ago

    Let's dial it back a little, no need to be rude or abusive towards others.

    If you can't post without attacking another user then it may be time to go outside for a little bit.

    We get it, you're passionate but if we can't have conversations in a polite and constructive manner then we will need to close these down.

    Darko

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