Refund Problem Battlefield 6

i got the same issue also i cant see any refund option for Phantom version which is add on,  what a mess EA

Waiting any help from ea workers

Same issue

Yup, same issue, support person says that the refund is going through, meanwhile the website says it's failed still lol

ADMINS It is impossible to complete my refund because refund worker guys will try to refund it to the virtual card I used previously, and that is impossible as I no longer have that card. I want my refund canceled and the game returned to me! I can't even open ticket. What is that situation.

Same here. Refund was not complete and the game is not anymore in the library.  Very good and quick system for game removing, not so good for refunding...what a surprise!!!.

I was just on with the chat AGAIN. I had to explain my issue THREE TIMES. Once when I filled out the form, then when I connected they asked me what my issue was, I said I just filled out a form before getting connected to you. I had to explain everything a second time in the chat.

Fast forward after waiting a few minutes. They sent me a help article on how to request a refund and asked if I went through those steps .. uh .. YEAH .. that is why I am here. So I had to put my refund information in the chat a third time.

I was told that a new request can be submitted after 24 hours. So we will see what happens when that time comes later today. 

This is so frustrating. I just want to get my refund cancelled or processed. I do not care at this point. Been playing EA Games for a long, long time and never have had an experience like this with them.

I stepped away a few minutes and reviewed everything. I think this might be all my fault.

i thought i used one card to pre-order and it was another. I think i put the info for a different card in when I first requested the refund.

Hopefully this 24 hour thing is legit.

Sup, I also discussed with an agent and he let me know that there is an ongoing issue with the refunds. I specifically asked if the 24-hour waiting period to submit another refund claim would impact the rule that refunds can only be requested within 24 hours of first launching the game. The agent replied with "I understand you believe you might not be eligible for a refund after 24 hours but that will not impact that order as it is due to an issue with the invoice the refund is failing. The team are working on it and once resolved, you will be able to refund it or you can contact us.". I'm really curious to know if that's true or not.

It doesn't matter which card it is, buddy.