So what exactly is the report system going to do

It means nothing to the company. EA and dev ops could care less.

I think this company is mostly represented by AI or a small number of people who either don't care or were told to focus on something else.

Lol they've been censoring feedback from what I've seen. When it comes to something serious, it's extremely unlikely EA will be looking into it. It's AI, and owned by billionaires. 

Hi JimLahey516,

If it were me, I'd re-report as this kind of thing needs to be treated seriously in my opinion. It would probably be worth sending the details directly to EA Help, citing the previous report, and ask for it to be reviewed again. The links in this guide should let you do that:

https://help.ea.com/en/articles/security-and-rules/report-players/ 

I also reported someone for saying really nusty things about mothers,and guess what? nothing happens got the same email of not banning, so if they dont care i wont, also next time i see same thing happening its gonna be a curse-fest in chat and will see then who gonna be banned, i got all the infos and photos of the case.

It is not acceptable, but they actually DO care. They care about getting sued.

I was kick banned for 72 hours because I reported abuse. AI started off kicking both people, the report-ed and the report-er. They've tweaked it a little bit but as far as I see it is not effective. Now with this newest patch they have this big long EAULA stating they're listening to your voice comms and you need to accept in order to proceed. This gives them permission to record all your voice data and do whatever they want with it. This is supposed to help the voice abuse and it's not and I can say that for sure because last night there's a guy on there MF this and MF that and MFU and your mother and everything else. And it's always the same thing when they get called out they start saying "This is a rated R game! Or this is a rated M game! You don't like it go ef yourself!" And it used to be More acceptable and considered a rated R game when it was only on PC. But now we have Consolers and most of them are under the age to see an R-rated movie or hear this kind of abusive talk. I don't really care for it myself either but if it's not aimed at me sometimes it's funny. Point being, electronic arts artificial intelligence is out of control it is not helping and it's pissing a lot of people off and I'm one of them. I have sent emails to electronic arts and said I purchased this game it's software that I own and when you kick ban my EA account I can't even play it single player and as far as I understand that's illegal if you don't give me a refund. And I'm sure a lawyer would agree. 

If everybody started demanding refunds I think they would change their tune. At least when I started threatening with lawyers they got off MY back.

Think about it.