Unjust ban, reason not specified
Dear Electronic Arts Support and Terms of Service Team,
I am requesting an urgent manual review of the ban applied to my global EA account, which resulted from a clear false positive triggered by the EA Anti-Cheat (Javelin) system during a recent Battlefield match.
The ban was issued automatically the moment I connected an original, physical Xbox 360 controller via USB—while the match was already in progress—to switch from keyboard/mouse to controller input. I would like to highlight the following technical and factual points demonstrating that no violation occurred:
1. Absence of Third-Party Software: The Xbox 360 controller has native, proprietary support within the Microsoft Windows ecosystem. I do not use—nor was I running—any emulator software, button mappers, or macro injectors (such as x360ce, reWASD, JoyToKey, or DS4Windows) in the background. The system banned the account solely because it registered an abrupt change in input hardware in real-time.
2. Legitimate Hardware Upgrade: I recently upgraded my hardware components, replacing an RTX 3060 Ti graphics card with an RTX 5070. The substantial FPS gain and reduced latency are legitimate hardware improvements; these factors, combined with the mid-match peripheral switch, caused the security algorithm to generate an anomalous and erroneous reading.
3. Statistical Inconsistency (0.8 K/D): My gameplay statistics are strictly casual and recreational. My historical K/D ratio stands at 0.8—a performance level mathematically incompatible with the use of any "competitive advantage mechanism" (such as aimbots or wallhacks).
4. 20-Year History of Good Standing: My account has existed for two decades, includes dozens of purchased games, and boasts an impeccable financial history. My PlayStation Network (PSN) account has been linked to EA since *Battlefield 3* without a single recorded instance of misconduct. The current ban has unjustly blocked my access, including on the PS5.
Citing the Brazilian Consumer Defense Code and the principle of transparency, I demand that this ticket be escalated to the human Terms of Service (ToS) technical team for an audit of the telemetry logs from the match in question. I have retained all purchase receipts, screenshots of my digital library, and photographs of physical media that attest to my good standing as an exemplary customer over the past 20 years.
I await the reactivation of my account and the restoration of my access.
