Urgent Appeal - False Ban of 4 BF6 Accounts (Café Login)

Subject: Urgent Appeal - False Ban of 4 BF6 Accounts (Café Login) | 12-Year Veteran | 3 Rejected Appeals | Evidence Attached

Dear EA TOS Senior Specialist,

I am the holder of an EA account, registered in 2014. As a loyal 12-year veteran, I have purchased and played five consecutive Battlefield titles, from Battlefield 3 to Battlefield 6. I am writing to formally appeal the simultaneous ban of my account and three friends’ accounts when we logged into Battlefield 6 at an internet café at 13:00 (GMT+8) on December 21, 2025.

This ban is a systematic false positive triggered by pre-flagged data on the café’s public devices. We had no in-game violations, and all our historical in-game stats are normal. We have submitted 3 formal appeals, but only received template automated replies without any human review, and no explanation for the illogical fact that four accounts were banned at the same time and location.

We have prepared a complete evidence chain, attached as a JPG including the café’s official payment receipt, screenshots of normal in-game stats for all four accounts, on-site photos, team-up records, and purchase receipts for all five Battlefield titles. We are willing to provide any additional information required.

We earnestly request a senior specialist to conduct a genuine human review, re-evaluate the four accounts fairly, and unban them promptly if the false positive is confirmed. Please do not let a system error betray the trust of long-term players. We look forward to a direct human response, not a template.

Sincerely,FJJ71128