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CHN_ZDHE_6231's avatar
CHN_ZDHE_6231
Seasoned Newcomer
21 days ago

莫名其妙的遭遇封禁案例 #239170269

My BF6 account was banned, but I have no idea why. As a Chinese player, I struggle to understand English agreements. Please specify which rule I violated—I firmly believe I did nothing wrong. I’m a fair player through and through: no cheating, no illegal transactions, strictly abiding by all rules. I suspect my account was hacked, and the hacker’s actions caused the ban. Due to unstable servers in China, I use an accelerator. During weekend leagues, I switched nodes solely to avoid disconnections—only to stay stable, never for improper advantages. Recently, I noticed unusual account activity clearly indicating unauthorized access, which may have triggered the ban. I love EA games deeply, Please thoroughly consider the hacking possibility, re-investigate my case, and lift the ban to restore my innocence. I’ll keep supporting EA, but I’ll firmly defend my rights until this is resolved. If the ban persists without proper verification and clear evidence, I’ll take further legal action.

I am a Chinese player and have also encountered this issue. As a 20-year Battlefield player who has loved and supported EA since BF2, with a clan numbering in the hundreds, we used to compete frequently. But in BF6, I faced an unjustified ban with no explanation. I can only say BF6 will be the last game I purchase from EA. If EA refuses to unban me, we're done forever. I will never recommend any EA games to my friends again. Game ID: CHN_ZDHE_6231. CHN is nationality, ZDHE is clan name, 6231 is personal ID.

2 Replies

  • RamWarrior's avatar
    RamWarrior
    Seasoned Novice
    20 days ago

    Si vous avez des problèmes de ce type je vous conseille de passer par la plateforme X (tweeter) et d'écrire directement à @EAHelp

    J'avais perdu mon nickname et ils ont agit rapidement pour me le remettre 

    Bonne chance 👍

  • I'm unsure how an accelerator is supposed to help with playing BF6, but from the bit I was able to learn about accelerators it's possible the way yours operates may be against EA ToS.  

    About your account getting hacked, then your only real avenue there is to ask if the time in question they detected hacks came from your IP.  If your accelerator uses proxy connections (since you're talking about nodes, I assume so) then that argument goes out the window because you won't have a consistent IP connection.

    Don't threaten people with "legal action."  You're far more likely to anger someone with those threats, and when they're angry they'll work against you instead of helping.  EA ToS likely covers everything down to "we can ban you because of any reason we say" so you'll lose anyways.  EA was bought out by the Saudis as well, so you know, good luck.

    I'll also say this.  Javelin doesn't catch many cheaters, but it does catch cheaters.

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