Account Disabled
Good morning/afternoon/evening,
I was recently playing through BF6 with little to no issues. Made it through the entire campaign and then started my multiplayer journey reaching level 14. I was in a match around 4:15pm CST on 10-11-2025 and then notice that I was going to be late for my sons hair appointment so I quickly grabbed him and left my house. Which in turn had to AFK the last portion of that Attack and Defend match. When I returned about an hour later I got a message from EA saying my account has been disabled due to violations of the EA's User Agreement. So I then went to log into my EA account and went to my penalties and there is nothing there saying I was in breach of the User Agreement with any logs and what caused the breach. I also checked 'My Penalties' and haven't received any penalty for such behavior. I then filed an appeal ticket and submitted numerous times hoping that one of those times I will get some sort of notification that my appeal has been submitted but nothing. I've received no comms from EA regarding this situation and coming here to maybe get in touch with someone who may assist me on trying to figure out why my account got disabled because I took my son to get his hair cut. Even after reviewing the EA's User Agreement I have to be served 30 days prior to this action being taken (Section 8) and I haven't received anything on why my account got disabled. Hoping making a post here may get some additional eyes on this situation because I do believe that this was a mistake on EA's team and they will find the evidence if they actually review my activity logs (via Splunk). I believe when they 'revamped' their User Agreement they add automated tasks to do this automatically and send to their internal analyst to review the activity but I haven't heard anything. There was no warning, no communication from the EA team, nothing just a perma ban from what it appears... kinda crazy
