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SugaaDadii's avatar
SugaaDadii
Rising Novice
2 months ago

BAN

Unfair EA Ban - Help Needed!**  
Yesterday, my wife bought bf6 game to play with me. We did NOTHING , just used Discord to chat. Now her EA account ) is banned! No clear reason given. Anyone else facing this? Please help - we’re appealing via help.ea.com. 

I've LEGITIMATELY bought this game TWICE – 140€ down the drain! First for me, then yesterday my wife bought it too just to play together. We were SO EXCITED for our cozy evening gaming as a couple – NO cheating, NO hacks, just pure joy!

#EA fix it

2 Replies

  • Did you say anything naughty on voice chat in-game? VOIP??  Are you using the same key for Discord chat as your in-game VOIP?  then you will be transmitting what you say through both.  They can act on  what you say on VOIP in-game if it breaches their policy/rules. 

    How EA handles in-game voice chat monitoring
    Monitoring is reactive, not proactive: EA's monitoring system is primarily triggered by player reports, not constant surveillance of all in-game voice chat. A report is necessary for a voice or text chat interaction to be reviewed.
    Recording is for reported issues: Voice chat is recorded to identify and investigate disruptive behavior. If a player is reported, the recorded voice chat can be used as evidence.
    Player-led moderation: As such, it's up to the player community to report rule violations. A player who wishes to speak privately with teammates can use third-party apps like Discord, as some players may not be comfortable using in-game chat with strangers.
    Different from other games: Some games, like those from Activision, use AI to monitor voice chat for certain language issues, which is a more active form of monitoring than EA's current approach. 
    How to ensure you are not being monitored
    Use third-party apps: Use Discord or other third-party voice chat applications instead of in-game chat if you want to communicate privately without the risk of your conversation being recorded for review.
    Mute your microphone: If you do not wish to participate in a conversation or do not want to be overheard, mute your microphone to avoid broadcasting your voice.
    Disable voice chat: You can disable in-game voice chat entirely if you prefer not to use it. Check the game's audio settings menu for the option to disable

     

  • Hello Fren, thanks for your detailed description.

    I don't think we said anything offensive.
    I often read about the problem when one household buys the game twice.
    Possibly an error from the EA bot.

    But now I'm going to mute the mic as well, just to be on the safe side.

    Are there other cases like mine?

    EA HELP 

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