Battle Pass PRO Missing 25 Tier Skips + Multiple Instant Rewards

Like you, I and about 15 other people on this forum are having this problem. I did the same thing you did, contacted support, and received no response, not even confirmation that the items will be released after the bug is fixed. This experience is disappointing

(CM: Edited to remove mass tags. Please remember about forum rules) 

I am on PS5. Purchased BF Pro yesterday (11/12/25) and have the same issue. My friend purchased a week before me, same issue. I have tried complete restarts, checking for software and system updates, and cleared my cache. Nothing fixes this. They really should just refund the money to all of us since it seems that they have no intention of fixing the issue.

At this point it is clear this is affecting many players, not just a few of us. We really need someone from EA or DICE to confirm that all affected accounts will have the missing PRO Pass rewards properly granted once the fix is pushed. It should not be this hard to get what we paid for.

At this point it is clear this is affecting many players, not just a few of us. We really need someone from EA or DICE to confirm that all affected accounts will have the missing PRO Pass rewards properly granted once the fix is pushed. It should not be this hard to get what we paid for. i agree with your statement as well

Hey man! Adding onto this thread, PS5 player, bought the pro BP on 11/9, and I don’t have access to the instant unlocks, and no doubt other features are bugged like you researched. I really appreciate your diligence on adding proof and how you laid your post out, I’ve been angrily ranting on similar forum posts here since Sony decided I wasn’t eligible for a refund because “The publisher hasn’t acknowledged the issue” like OFC they won’t! Cause why on earth would EA state “heyyy uh, the pro battlepass is bugged currently pls don’t buy,” ?? I can guarantee they’ll acknowledge the issue once we as consumers are too burnt out to fight or are ineligible for refunds from our respective providers. You being given the runaround with EA CS Support says everything you need to know, they know it’s an issue but are refusing to acknowledge it until it’s too late for us as the “burned” consumers. THIS IS ABYSMAL CUSTOMER SERVICE AND MORE PLAYERS SHOULD BE UPSET ABOUT IT, ESPECIALLY IF THEY SPENT THEIR MONEY ON A $25 [edited] BATTLEPASS!

I also never received the promised rewards from launch day when the game was unplayable for many of us. I bought the game through EA instead of refunding and switching to Steam like a lot of players did, and I never got the 12 hour boosters or anything. Support told me that affected players already received them, but how can they tell if I was affected from me sitting on the home screen during launch day. That makes no sense.

Even after that, I continued to support the game by buying the PRO Battle Pass and some store skins, and now I am dealing with missing items again. It is honestly extremely frustrating. This is not how you build trust with players who actually support the game.

This post is very succinct, so thank you. I am having the exact same issues that you are having here. Bought BF Pro two days after it was available... haven't been able to use any of the instant unlocks or really anything that was supposed to be included with the Pro pass. I have however been able to progress through the season's tiers... at this point I'm almost done with everything. Just one more assignment to go. I am very disappointed. The Battlefield franchise has been close to my heart for the better part of a decade or longer. I'm a lifelong gamer at 37 years old... and I have never experienced the kind of customer service response that I've received in this case: absolutely no help whatsoever - essentially being robbed of my money by a massive gaming company. I can understand mistakes happening with the implementation of new content in a game, but I do not understand how EA's customer service is so abysmal. I've submitted two support tickets - one on the day that I purchased the upgrade, and one the next day. I have received no response whatsoever. Not even a confirmation that they've received my support ticket. Now that I think of it, I think there are only maybe two or three instances in my entire life where I've been scammed like this by a large company. I won't be purchasing any new EA content until this issue is rectified and I am made whole. 

I agree with you strongly and appreciate the way you explained it. I have also been a fan of this franchise since a young age and it is honestly disappointing to see something like this happen, especially with a PRO Pass. I have never seen a season pass in any game break this badly. One missing item maybe, but not this many rewards at once.

For players who actually support the game and buy the higher tier pass, this should not take this long to fix. It really feels like we are being ignored while we wait for something we already paid for. I hope they address this properly soon for all of us.