Forum Discussion
262 Replies
- AstrixAU6 months agoRising Scout
did you refund the game? I purchased on EA the day before release and the game was unplayable during the first few days, I saw someone from DICE suggest getting a refund from EA for the EA app version and purchase the game on steam. I thought I'd try and play Redsec on the EA app so I downloaded it again as on steam redsec is almost unplayable and I barely finish a whole game. I started the game on the EA App and it said my account was restricted when it tried to connect to multiplayer, I knew it can't be so and must have been because I refunded the game on EA. I switched back to Steam and I can play no problem but my game always crashes anyway.
EA must not separate properly the MP and BR status's, so if you refunded the game and try and download to play BR it still doesn't allow you to connect possibly because of your history refunding so it's stopping access to MP "services". IMHO they need to better separate the MP entitlements and BR which should be open in our data files like your data you can download from EA.
EDIT: I fixed the above crashing issue I had with crashing by disabling hyperthreading, I know it's the last thing you want to do but the it's due to security patches in the Motherboard BIOS. I'm going to try the very first BIOS that added these security updates as since then it's capsuled and you can't go any further back then that point. It might explain why I didn't have the issue I'm the beta as I was running a different BIOS.
"The hypervisor did not enable mitigations for side channel vulnerabilities for virtual machines because HyperThreading is enabled. To enable mitigations for virtual machines, disable HyperThreading"
- ChrisBraun476 months agoRising Newcomer
You got any solution for it ?
- Kenadeian6 months agoNewcomer
I had this same issue and EA support told me that since I bought the game on PS5, and downloaded RedSec on PC, I would have to buy the game on PC for it work. You can't have one of each on a separate device. Absolutely makes no sense to me, but I planned on buying the game on PC anyways, so I'll see if this works. Apparently they are working on a fix for this.
- pipadeea1366 months agoNew Rookie
Hi guys i am having the same issue i have done everything removed fortnite and daemon tools so they dont conflict secure boot enabled hvci enabled vbs enabled I DO NOT CHEAT don't believe in it, if ya cant play the game properly whats the point in playing, no hacks, mods nothing and i have the same account restricted wtf?
I have no warnings nothing never done a thing wrong i checked!
I have been loyal from the start submitted tickets and still no response im going out of my mind here my partner uses the tv so i cannot get on the console I have almost fully completed campain on hardcore too aaaaarrrggh
EA Help
P.s were any of you on the beta test? I was and just wondered if it was the beta testers that have been hit.
- pipadeea1366 months agoNew Rookie
We haven't been banned though this needs sorting bad! Im raging especially with how much phantom edition cost
- teekay356 months agoNewcomer
Can you tell me exactly where you changed steam profilename and ea account name?
- pipadeea1366 months agoNew Rookie
Hi guys i am having the same issue i have done everything removed fortnite and daemon tools so they dont conflict secure boot enabled hvci enabled vbs enabled I DO NOT CHEAT don't believe in it, if ya cant play the game properly whats the point in playing, no hacks, mods nothing and i have the same account restricted wtf?
I have no warnings nothing never done a thing wrong i checked!
I have been loyal from the start submitted tickets and still no response im going out of my mind here my partner uses the tv so i cannot get on the console I have almost fully completed campain on hardcore too aaaaarrrggh
EA Help
P.s were any of you on the beta test? I was and just wondered if it was the beta testers that have been hit.
- AngryAltf46 months agoSeasoned Newcomer
same.
I have the full version of Battlefield 6 on Xbox. When I try to play the free-to-play version, Red Sec, on my PC, I get an account error. Every other game in my EA app works fine.
I participated in the beta on both Xbox and PC. I suspect this is a licensing issue with EA accounts—the system seems unable to recognize that a free-to-play version should be available, and it errors out with 1:86001s:51009s:-17636452900:4128769q when trying to access free content on an account that already has linked paid Battlefield 6 content.
- EA_Aljo6 months ago
Community Manager
Hi there. If your account was banned, you'll need to submit a dispute. ToS will investigate your account to see if the ban was given in error. You can find instructions for this in the article here. Thanks!
- Hellboy99776 months agoSeasoned Newcomer
Yeah I'm still having the same problem here, been more than a week now, everytime I contact them, they tell me theyre investigating the issue, and that it will be fixed ASAP, well I can tell you it's not that fast lol.
I really hope it gets fixed soon as I'm tired of checking everyday just to get the same ugly message over and over again.