Forum Discussion

GinningAlpaca9's avatar
GinningAlpaca9
Seasoned Newcomer
6 days ago

[BF6 Start up error] This software cannot be used at the same time as the game.

I keep getting this error on my PC when launching from Steam.

This software cannot be used at the same time as the game. Please make sure it's not running, or restart your PC. (84): appshopdrv103.sys

I have no hot keys, no VPN, secure boot enabled, TPM 2.0. I've never used any cheating software and have launched BF games in the past no problem. 

I went through my task manager and ended numerous tasks that may interfere. Could not find any info on appshopdrv103.sys. 

Please help

7 Replies

  • xfileFIN's avatar
    xfileFIN
    New Traveler
    6 days ago

    It apparently has something to do with ASRock but can't view the forum page that has the fix (BF6 Beta forum). When trying to put two and two together, do you have ASRock APP Shop or something like that installed? Try if uninstalling it helps?

  • The_Ottism's avatar
    The_Ottism
    Rising Newcomer
    6 days ago

    I am also having the same issue with something to do with the ASRock,  I am getting the same message.  I, personally, do not have the Auto Updater installed(which is the app) and I am launching in secure boot as well.  Hoping this thread can get the fix as I believe the page was deleted for some reason.

  • Thelagendex's avatar
    Thelagendex
    Seasoned Newcomer
    6 days ago

    Same issue here. Finding a fix is almost non existent. Might as well just get a refund and change the motherboard

  • rekamd's avatar
    rekamd
    Seasoned Newcomer
    5 days ago

    Same problem here.

    I fixed it for me by simply renaming that driver located in "c:\Windows\SysWOW64\drivers\AppShopDrv103.sys" to "...\AppShopDrv103.sys_". Use this method at your own risk.

  • Thelagendex's avatar
    Thelagendex
    Seasoned Newcomer
    5 days ago

    Funny workaround but it worked lol. thanks mate

  • rekamd's avatar
    rekamd
    Seasoned Newcomer
    5 days ago

    Haha! Yeah I'm a software developer and know a bit how this stuff works. It might feel wrong to do this but in this case I decided that I don't need the functionality of this driver, which, if my understanding is correct (please someone correct me if I am wrong), is for updating drivers of the mainboard. Since I am happy to do this myself manually I decided that it's not a critical function I need in my system, at least less critical than playing BF6 now! Lol

  • I have the same issue and couldn't find a solution for many hours as i was watching solutions on redit and youtube here and there most 5 months ago  . apparently i refund the game as i hadn't looked into this post  . If any official solution poke to buy it again .

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