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Tristrame's avatar
Tristrame
Newcomer
7 hours ago

Can't even log into the game

Hello,

I play on a PS5 and I haven't been able to log into the game all day.

I've reset my router.

I've restarted my playstation.

I've tried connecting with different networks.

I've tried uninstalling and reinstalling the game.

I was playing it this morning and while in the menus it came up with an error and it's all I get now and can't even get past the title screen. I've tried putting in tickets about this but your website seems to delete them whenever I hit submit. PLEASE RESOLVE THIS!

Thank you!

 

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Hey there. Make sure you power cycle your equipment and aren't just restarting them. Please follow these steps:

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again


    If that doesn't help, try  clearing the cache and rebuilding the database with these instructions. Thanks!

  • 19116a3ef7c8129d's avatar
    19116a3ef7c8129d
    Newcomer
    5 hours ago

    I’m having the same problem and have tried all the recommended steps with no success.

    Is EA looking into this as I have no ability to even play campaign at this time

  • Tristrame's avatar
    Tristrame
    Newcomer
    4 hours ago

    I have now tried both of the options you mentioned and I'm still stuck with that error. I contacted my ISP and worked with someone there for about an hour and did a pretty full run through of the router and my connection status and everything is running properly. He said its most likely a ticket handshake issue with my EA account at this point.

  • Tristrame's avatar
    Tristrame
    Newcomer
    2 hours ago

    Okay, so this is weird. I tried that and I was able to get into the game...I switched back to my home network and I'm back to not being able to get in. Not sure where to go from here as playing on Mobile Data isn't a feasible option...

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