"Connection Failed" With Error Code 1:86001S:51002S:57019S
Can't connect to the game, everytime I get past the queue, I get this error message
Error Code 1:86001S:51002S:57019S
What am I suppose to do ?
Forum Discussion
EA_Vendcera
Community Manager
Community ManagerHi there, as stated we are reaching out to try to gather some information and troubleshoot this issue, would you mind please following the instructions below and sending me back the file as text via direct message?
Please note, these steps can take a few mins to complete, so wait for completion of each step before moving on.
- Ensure that you are disconnected from the VPN to VPN/mobile hotspot you are using.
- Open a CMD prompt, by pressing windows key and typing CMD into the search box and opening Command Prompt.
- Run "tracert -h 20 -w 2000 ext-3-40-130-7.blaze.ea.com >> troubleshooting.txt"
- Run "tracert -h 20 -w 2000 qoscoordinator.gameservices.ea.com >> troubleshooting.txt"
- Run "tracert -h 20 -w 2000 cdn.eaanticheat.ac.ea.com >> troubleshooting.txt"
- Run "tracert -h 20 -w 2000 EAAntiCheat.ac.ea.com >> troubleshooting.txt"
- Run "ipconfig /all >> troubleshooting.txt"
- Run "route print >> troubleshooting.txt"
- Please reenable your connection to the VPN to VPN/mobile hotspot you are using so that you are able once again to connect to the game.
- Now Repeat steps 3 to 8 again with the VPN to VPN/mobile hotspot active.
- Share the contents of troubleshooting.txt
Ideally, it would be good to get two traceroutes:
- One for the affected connected
- One for working VPN or Mobile hotspot
Thank you all for your patience. We are really trying to get to the bottom of this asap, and your information could really help our team!
I'll do it now, I'll send you a private message
- EA_Vendcera
Thank you, appreciate it!
Running the tests now i will DM you !
ill run the tests once im back home and dm them to you
Dumb question, but how do I link text file in a DM? I see only option to link an image.
Paste it like a text with quotes.
- EA_Vendcera
Yeah, like Yordan mentioned, simply as text is completely fine, thank you!
Hi EA_Vendcera,
I’ve completed all the requested steps and sent both test result files (troubleshooting.txt and troubleshooting_hotspot.txt) to you via direct message.
Please let me know if you need any additional info.
Thanks for your support!
sent
I run the test but i can't send you by message, i don't know why :/
If ur trying to attach the file then u cant. U need to open the text file and copy paste the whole thing as one big message
Yes, i did it, but have got a error message (EA hate me i think ^^)
How to send you a DM?
is cant run , please check which problem if we buy it at steam with vpn works to play and normal internet not, so problem you have that yours servers bad works , if from Ukraine and is not works without vpn
content of troubleshoot was sent
Hi, have a troubleshoot file composed but for some reason can't DM
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