Forum Discussion

IIvadymII's avatar
IIvadymII
Seasoned Rookie
2 months ago

Connection problem.

Hello EA ,

I’m having a persistent connection issue with Battlefield 6. The game won’t connect to servers unless I use a VPN. When using Cloudflare WARP or other VPN services, it connects, but the connection becomes unstable and laggy.

My internet provider confirmed that they don’t block or filter any traffic. The issue seems to be related to routing or UDP connectivity between my region and EA servers.

Region: Ukraine,  Uman city
EA Account (Origin ID): IIvadymII

Could you please check if there are any known routing or connection issues for my region, or provide the list of required ports and settings to ensure stable access?

Thank you for your time and assistance.

Best regards,
IIvadymII

25 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    28 days ago

    Something could have changed with your ISP or home network equipment in that time. If we find any issues that could be causing this, we'll make an announcement.

  • IIvadymII's avatar
    IIvadymII
    Seasoned Rookie
    26 days ago

    I’m getting tired of spending so much time on the forum reading the same template answers.
    So please, give me clear answers to the following questions so I can decide whether to uninstall the game — because playing through a VPN is impossible due to high ping.                                
    1️.Why can I connect to absolutely every other game — including other EA titles — except Battlefield 6?                                                        2️.You keep mentioning possible issues with my ISP. Let me say this one last time: there are no issues with my connection and never have been. It has always been stable and static (public). I’ve already sent my traceroute results to the support manager — maybe someone from your technical or network team could review them and identify where the issue is? I still haven’t received any reply.  3️. I’ve contacted EA Support several times about this issue, but my case was never even registered. Why?
    Best regards,
    I’m waiting for your response.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    26 days ago

    Is your Steam ID different than your EA ID? If so, you could try editing your Steam ID so that it matches your EA ID. I've seen some others with a similar issue resolve being able to connect.

    Normally, when you can connect over a hotspot, the ISP/equipment is the issue. You're cutting out your normal network at that point. It's possible there is something on their end blocking access to BF6.

  • IIvadymII's avatar
    IIvadymII
    Seasoned Rookie
    23 days ago

    Please give me a direct answer to my three questions. This is not a serious approach from your side. The issue is still not resolved.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    21 days ago

    I'm sorry, but I don't have anything else to suggest other than to contact your ISP.

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