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PUFILUFI21's avatar
PUFILUFI21
New Rookie
4 months ago
Solved

Consistent packet loss issue after the update

I have been experiencing a consistent packet loss isuue since the october 28 th update. Before that i didnt have any issues wtih the connection. The problem consist of me getting a constant(  very rarely it goes up to 4% or goes down to 0% but 99% of the time its 2%) 2% packet loss outwards which doesnt seems to affect my gameplay much but the game indicates this with the tree yellow boxes on the top left of the screen(my ping is okay about 22ms). Its realy annoying an there is no way to turn it off. I have tried countless fixes and youtube tutorials, even reinstalled windows an the game on my pc but nothing seems to fix the problem. The game itself runs perfectly on my system so i dont think it is a hardware issue. I have played other games and did several speedtests but neither the other games nor the speedtests showed any issues with my connection. My question is that is this a problem on my end or other people have it as well and hopefully its going to get patched soon?

My system: I7 11700K, 32gb ram 3000mhz, rtx4060 ti 16gb, m.2 ssd, sufficient psu and cooling

thanks for the answers!

  • PUFILUFI21​ it looks like your ISP is dropping packets.

    IP address 86.101.192.38 is the first hop onto your ISP network. It's showing packet loss.

    When reading traceroutes, the first hop showing packet loss will also cause packet loss for all the hops downstream.

    For example, in your traceroute hop 2 is the first hop showing packet loss. Which means hop 2 will cause packet loss on all the downstream hops (hop 3, hop 4, hop 5, etc).

    I would email your ISP a picture of the traceroute and explain to them you're experiencing packet loss on hop 2 of their network with IP address 86.101.192.38. Which is causing packet loss to Amazon's game servers.

    Hop 1 with IP address 192.168.0.1 is you home router. It's not showing any packet loss, which is good!

    I should also mention the hops with 100% packet loss are nothing to worry about. They're simply routers that are configured not to respond to traceroute requests.

6 Replies

  • OskooI_007​  I have tried following your guide as best as I could. I hope i did everything correctly! Here are the screenshots that i took, i have no idea what they mean or how to use them so i trust you in this. If i did something wrong i will try again.

  • OskooI_007's avatar
    OskooI_007
    Legend
    4 months ago

    PUFILUFI21​ it looks like your ISP is dropping packets.

    IP address 86.101.192.38 is the first hop onto your ISP network. It's showing packet loss.

    When reading traceroutes, the first hop showing packet loss will also cause packet loss for all the hops downstream.

    For example, in your traceroute hop 2 is the first hop showing packet loss. Which means hop 2 will cause packet loss on all the downstream hops (hop 3, hop 4, hop 5, etc).

    I would email your ISP a picture of the traceroute and explain to them you're experiencing packet loss on hop 2 of their network with IP address 86.101.192.38. Which is causing packet loss to Amazon's game servers.

    Hop 1 with IP address 192.168.0.1 is you home router. It's not showing any packet loss, which is good!

    I should also mention the hops with 100% packet loss are nothing to worry about. They're simply routers that are configured not to respond to traceroute requests.

  • PUFILUFI21's avatar
    PUFILUFI21
    New Rookie
    4 months ago

     Thank you very much! I have contacted my isp and they will send out a repairman to fix the problem! And again thanks for the help!

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