Didn't receive BF pro 25 tier skips. Week 1 challenges not tracking.

I purchased BF pro at the end of season 3 and I didn't receive my 25 tier skip. I did receive my 2 tier skip for pre-ordering season 4. But not the 25 from the BF pro purchase. Also my week 1 challenges aren't tracking.  I'm on the struggle bus trying to unlock the new weapons.