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asmodin-ck's avatar
asmodin-ck
Seasoned Traveler
3 days ago

DirectX 12 GPU Hang Error When Starting Matchmaking

I contacted support to ask if there is a fix for this problem - they sent me here so the issue get's logged/ resolved

the moment 3D graphics appear on screen in BF6 the system will crash after a couple of minutes, not even have to join a session. The 3D player in the lobby screen is enough.
The screen will freeze while music still plays, after a couple of seconds the screen goes dark and a hard reset is needed. After reboot windows states the drivers are corrupt.

here's my system:

9800X3D / 7900XTX / 64GB RAM / 2TB NVME / windows 10 / EA app
everything is running stock

had this problem since season 3 with a short working window with drivers 26.6.1 & 26.6.4 - problems started again the week before season 4
what has reliably solved this problem for me: downgrading to 26.3.1 - every other fix had no impact at all
meaning - I don't have to change anything software or hardware, just install the old driver and I can play

This is of course not an option since I need the new drivers to use FSR4 on my RDNA3 GPU for other games (I'm aware of the Optiscaler workaround, no need to tell me)

also - needless to say, but other games are working fine with my system - new Forza Horizons and AC Black Flag atm

dxdiag attached

crashing
freezing
pc

3 Replies

  • asmodin-ck's avatar
    asmodin-ck
    Seasoned Traveler
    1 day ago

    tagging EA_Shepard​ for visibility

    and because I've seen this in other threads:
    I get no error message, dump file or windows event that could help identify what's exactly crashing

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 day ago

    asmodin-ck​ There are a few threads on this or similar, and I am waiting for an update, so yours may get merged. But, in the meantime, I looked at your file, and this is what I found based on that file.

    1. DirectX / Media Foundation Crash During Diagnostics
    2. Graphics Driver Corruption & Hard Crash Loop
    2.5 Hardware: AMD Radeon RX 7900 XTX - The drivers with AMD are called out a few times in threads.
    3. Virtual Audio & Video Conflicts (Potential Anti-Cheat Triggers)
    4. A few non-game apps keep crashing - Edge, MS Store

    I would try the following and see if they help

    1. Roll Back AMD Graphics Driver to a Stable Release
    2. Disable/Disable Virtual Display and Camera Drivers
    3. Repair Windows System Files & Media Foundation
    4. Disable AMD In-Game Overlays & High Polling Rates

    Run the System File Checker tool to repair missing or corrupted system files

  • asmodin-ck's avatar
    asmodin-ck
    Seasoned Traveler
    1 day ago

    quoting myself: "what has reliably solved this problem for me: downgrading to 26.3.1 - every other fix had no impact at all"

    thanks for noticing

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