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Knacky18's avatar
Knacky18
Traveler
9 hours ago

DirectX error in Battlefield 6 DXGI

Since the start of the new season, the game has been crashing due to a DirectX "GetDeviceRemovedReason" function failure, resulting in the DXGI_ERROR_DEVICE_HUNG error. These crashes occur at various points during gameplay. I have tried practically every possible fix, but with no success. I am hoping for assistance from the developers.

4 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Knacky18​ Hey, there

    Thanks for providing that info. So, based on that file, this is what I found, and the steps I would suggest taking. 

    Looking at the report, the DXGI_ERROR_DEVICE_HUNG crashes are occurring because Windows Desktop Window Manager (dwm.exe) crashes directly inside the AMD graphics driver (amdxx64.dll).

    The report also flagged an older AMD GPU driver, along with outdated audio and peripheral drivers.

    • AMD Radeon RX 7900 XT Driver: Version 32.0.21025.25005 (Date: Oct 9, 2025)
    • VB-Audio Virtual Cable Driver: Version 3.3.1.7 (Date: Oct 7, 2024)
    • Realtek High Definition Audio Driver: Version 6.0.9703.1 (Date: July 2, 2024)
    • Razer Peripheral Drivers: Mouse/Keyboard filters dated from May 2022 to June 2023

    Troubleshooting Steps:

    1. Perform a Clean GPU Driver Reinstall (DDU)
    • Download Display Driver Uninstaller (DDU) and the latest driver package from AMD.
    • Boot Windows into Safe Mode, run DDU to clean out all existing display drivers, reboot normally, and install the freshly downloaded AMD driver.
    1. Update Outdated System Drivers
    • Update your Realtek Audio driver directly from your motherboard manufacturer's support page.
    • Update Razer Synapse to refresh older input device drivers.
    • GPU: saphire RX 7900 XT
    • CPU: Intel Core ultra 7 265kf
    • Motherboard: asrock z890 pro rs
    • BIOS: last version
    • RAM: 48 GB g skill trident Z royal xmp 8000
    • PSU: ocypus 1000W 

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