Forum Discussion

New Scout

3 months ago

EA Account suddenly disabled - Appeal on false positive Anti-Cheat

Hey,

it seems like i'm not the only one suddenly getting disconnected while playing (6 hours on Steam played so far), than trying to reconnect and receiving this message:

I did not use any third-party software, cheats or any software along those lines (BF6 Open Beta + BF6). Only software i had open while playing was Discord and Mozilla Firefox.

My "Penalty History" is empty. I tried to submit an appeal via the "webform" on the Penalty History Page, but it did not work.

By clicking on "My Cases", there is a case under "Closed cases". But the "Issues" Tab is empty and gives no information and the case was closed on August 18th on 5:07am? In the "Category" Tab it only says "Cheating".

Does anyone know how to contact the support or appeal this?

Would kindly appreciate getting help by an EA Forum Mod.

Thanks in advance.

anticheat

steam

11 Replies

Mischan69
Seasoned Rookie
4 days ago
Hi,
same case for me, check my posts in this forum, where I posted 2 month experience with EA. They also stated that they will not tell us what triggered the Anti cheat system, to protect the way it works. I‘m also no cheater, customer for 15 years and played all BF games since BF 2. BF5 and 2042 with the exact same PC config, no cheats. It is a problem of Javelin Anti cheat system and no help from EA. Very disappointing. I opened approximately 10 cases and 20 messages. Same reaction as yours. I now opened a case via PayPal and until the 9th of January I will wait if EA responds. But since 20th of December, no reaction. Latest on 9th I will open the refund process as the product is not working as intended. Very sad, this means no more EA online games until EA solves this.
Cheers,
Michael