Is EA Terms and Services Team Non-Existent or Appeal Automated and Broken?

I want to start this by stating I am not writing this as an attack on any person or as a rant. While I am frustrated given my experience with EA over the last few months I feel that this needs to be brought up as a legitimate concern.

With my experience over the past few months of being banned and trudging through the appeal system I have noticed 2 things:

1: There are countless comments from different users all saying essentially the same thing. That the Appeal System doesn't do anything and that the T&S Team never actually talked to them.

2: I can't find one post by user or moderator that doesn't lead back to using the same appeal system. That there is no other way to contact the T&S Team, meaning that anyone who needs to appeal a case through them are stuck in a never ending loop of automatically generated denial messages.

Even if you find your way to submitting a Web Form to the EA T&S Team to Appeal it dead ends as soon as you submit, the following screen that gives you options for help does not give you a chat or email option like many of the other web form options do. You are essentially cut off from contacting a live person that can hear your case and potentially help you appeal it. 

This system is completely broken and leaves customers, many of whom may actually be innocent, unable to reverse their ban. An internal investigation really needs to be done to insure the system works properly and there needs to be a way to submit an appeal and talk to a living person. Anything else is unacceptable for a AAA company.