Forum Discussion

fecba08's avatar
fecba08
New Novice
11 days ago

Haven't Been Able to Play Since Update - Shaders

This is getting ridiculous, I have been trying to trouble shoot this shader problem (info below) since launch of the newest update. I have been trying to find a way to connect with EA tech support, which doesn't exist they just push you to this forum to try and search for solutions. I am grateful for this forum as there have been some good ideas of trying to get this to work. The game is purchased through steam.

The Problem:

My whole PC freezes and crashes when trying to compile the shaders during the loading screen. Some days i am stuck at 39.06% and others in the 24% range. I was able to play no problems before this update.

 

PC Specs:

Gigabyte 5700xt

AMD Ryzen 7 3700

16GB of 3200MT Ram

ROG Strix X570-E

 

Solutions Tried:

  • Uninstalling and reinstalling.
  • verifying that the install through the steam platform.
  • Deleted shader cache through appdata.
  • Deleted Profsave and Profsave_profile.
  • run DISM and the other repair part.
  • Moved it to a different hard drive.
  • underclocking and overclocking the GPU slightly.
  • Tried allowing exploits to give necessary permissions.

 

This is getting extremely frustrating for a game I paid $100 (taxes included) for and can't play.

4 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    11 days ago

    Hi there. Can you attach a DXDiag? I'll go over it to see if there are any issues.

    • Have you tried an older graphics driver?
    • Are your BIOS drivers up to date?

     

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 days ago

    Thank you. Here are some suggestions.

    • Try upgrading your RAM from 16 gb to 32 gb
    • Roll back your graphics driver to version 24.3.1 or 24.5.1
    • Enable HAGS (Enable Hardware Accelerated GPU Scheduling)
    • Update your chipset driver (AMD) and BIOS


    Let me know what happens. Thanks!

  • fecba08's avatar
    fecba08
    New Novice
    10 days ago

    Well I am getting different issues now lol

    and this as well

     

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