Helllpppppp

Been trying to play I originally bought battlefield 6 played two matches went to get back on wouldn’t let me play so luckily I got a refund well released battle royale free access so I installed it and it’s doing the same thing can’t play a single match even tried using a different account doing the same thing before I refunded the full game I tried clearing save files still nothing (Xbox series x)  says kicked for inactivity before ever joining a game