Forum Discussion
EA_LunardustCat
Community Manager
10 hours agoHi there, thanks for reaching out.
Please try these quick checks first:
- Restart your game and check again. Rewards sometimes take a few minutes, or a relaunch, to appear in your inventory or Battle Pass progress.
- Confirm you’re logged in to the correct EA account. Battle Pass progress and purchases are tied to the account used at the time of purchase.
- Check your Battle Pass section and tier progress. Make sure you’re viewing the correct section for the reward you’re trying to claim. Some rewards only unlock after completing specific tiers within that section.
- Verify your purchase. If you upgraded to Battlefield Pro, check the in-game Store to make sure the upgrade shows as active. If it failed, you’ll still see a prompt to Upgrade to Battlefield Pro on the screen.
If the issue persists, as Chytrooki suggested, it would be best to contact our support team: