Thank you for your reply. I have never run any auxiliary software or cheating programs on my computer, and no one would cheat in the computer vs. human mode—it’s totally beyond comprehension.
I found that the reason for the ban was "gaining a competitive advantage," but in PvP mode, I can barely fend off enemies. I only got a high number of kills in the computer vs. human mode. Could excessive kills against AI opponents also result in a ban? This is really frustrating.
As far as I know, many people around me have been banned without reason just like me. Appealing to the official team also takes an indefinitely long time. This makes us disgusted with the game’s anti-cheat system, and it’s also very unfriendly to our money. This is truly annoying.