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Zloool's avatar
Zloool
Traveler
29 days ago
Solved

Javeline BSOD on and off since release

AI SLOP DISCLOSURE: Content below the line is AI generated, but I`m real person who decked out PC specifically to play THE favorite game and at wits end with it. I`m ready to provide any kind of data and participate in testing if needed. I have Battlefield own CrashDump/GameStall but cant attach them. I`ve also spent several reset worth of fable-tokens and weeks of testing(both me and pc shop) on it.

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TITLE: Recurring BSOD 0xEF CRITICAL_PROCESS_DIED (csrss.exe) — kernel dump points to EA AntiCheat, full dump available

Hi EA_LunardustCat — you've been collecting crash dumps for the EAAntiCheat BSODs (threads 13277095, 13337729). I have a full kernel dump of the crash and analysis results. Posting here since I can't DM.

System

  • CPU: AMD Ryzen 9 9950X3D
  • RAM: 96 GB (2×48) DDR5 — crash occurs with EXPO on AND off (JEDEC 5600 verified)
  • Motherboard: MSI x870e, BIOS 7E59v2AC3 (latest)
  • OS: Windows 11 Pro 24H2 (build 26100), fully updated
  • Platform: Steam

Issue BSODs only in BF6, since release, on and off between patches. Codes: 0xEF CRITICAL_PROCESS_DIED (most), 0xC000021A, one 0x1E KMODE_EXCEPTION_NOT_HANDLED. Sequence is always: game closes → other apps close over ~15 s → BSOD. Happens mid-game and also at game startup (near-zero load). Windows fails to write the crash dump on the default path (volmgr Event 161, "BugCheckProgress 0x00040049") — I captured a full kernel dump via a DedicatedDumpFile on a second drive.

Kernel dump analysis (2026-07-16, build 26100)

BugCheck 0xEF, Arg1 = EPROCESS 0xffffab891ffef140 → ImageFileName = csrss.exe

eaanticheat.sys loaded at crash time

Windows process-termination auditing (Security Event 4689): the last processes to exit before the bugcheck are two instances of EAAntiCheat.GameServiceLauncher.exe, terminating 16 ms apart — suggests a duplicate service-registration collision (cf. thread 12745090)

Ruled out (crash persists through all of these) CPU, PSU and SSD physically replaced with same models · EXPO off · BIOS X3D Gaming Mode (half CPU) · PBO/CO removed · HVCI toggled both ways · hypervisor fully disabled · MSI Center / Parsec / Logitech G HUB uninstalled · AMD driver cleanup · anticheat fully uninstalled via EAAntiCheat.Installer, stale duplicate version folder removed, files verified, reinstalled fresh (crashed on next launch) · admin on bf6.exe + anticheat launcher · zero WHEA events across weeks of logs · all stress tests pass, BF6 is the only app that crashes this machine.

Attached

  • DxDiag.txt
  • msinfo32 export
  • Event log summary (Kernel-Power 41 series with bugcheck codes, volmgr 161, Security 4689 cascade)
  • Documents\Battlefield 6\CrashDumps files (.mdmp — note: EXCEPTION_ACCESS_VIOLATION, write to 0x0 in bf6.exe)
  • C:\Windows\Minidump is EMPTY — dump creation fails on this machine (see volmgr 161 above)
  • Full kernel dump (MEMORY.DMP, ~3.8 GB, zipped) available — tell me where to upload, or I'll share a cloud link on request.
  • Hi there,

    Sorry to hear you're running into BSODs, and thanks for sharing the information.

    Please try the following steps:

    1. Check both SSDs/NVMe drives first.

    - Use Samsung Magician for the Samsung SSD and Western Digital Dashboard for the WD_BLACK SN770.

    - Check drive health/SMART status.

    - Check for firmware updates for both drives.

    - If Battlefield 6 is installed on D:, please free up more space on that drive. It currently has relatively low free space.

    2. Run these commands as Administrator:

    chkdsk C: /scan

    chkdsk D: /scan

    sfc /scannow

    DISM /Online /Cleanup-Image /RestoreHealth

    3. Repair or fully reinstall EA Javelin anti-cheat, then verify/repair the Battlefield 6 game files.

    4. Update AMD chipset drivers and fix the AMD iGPU driver issue.

    5. Try a clean NVIDIA driver installation.

    Let me know how it goes. Thanks.

3 Replies

  • As I haven’t heard back from you in some time, I’m hoping that means this issue is no longer troubling you. If you have any other questions or would like to share anything, I’d be glad to see you around again.

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi, it’s been a while since I last heard back from you. Just wanted to check whether the issue has been resolved on your side.

  • Hi there,

    Sorry to hear you're running into BSODs, and thanks for sharing the information.

    Please try the following steps:

    1. Check both SSDs/NVMe drives first.

    - Use Samsung Magician for the Samsung SSD and Western Digital Dashboard for the WD_BLACK SN770.

    - Check drive health/SMART status.

    - Check for firmware updates for both drives.

    - If Battlefield 6 is installed on D:, please free up more space on that drive. It currently has relatively low free space.

    2. Run these commands as Administrator:

    chkdsk C: /scan

    chkdsk D: /scan

    sfc /scannow

    DISM /Online /Cleanup-Image /RestoreHealth

    3. Repair or fully reinstall EA Javelin anti-cheat, then verify/repair the Battlefield 6 game files.

    4. Update AMD chipset drivers and fix the AMD iGPU driver issue.

    5. Try a clean NVIDIA driver installation.

    Let me know how it goes. Thanks.

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