matchmaking problem in battlefield redsec

i have been having a weird problem when trying to join a match in bf redsec, i can press the matchmaking button and the timer starts then the animation before joining (soldier standing up and so on) starts but then the screen freezes while the sound is still playing in the background i then get to the matchmaking screen again but the soldier is sitting and the matchmaking button is not pressed yet meaning i can press again and the timer will start and then animation and then freeze then same scenario again i tried with every mode all the same except training, i searched with AI for possible causes all solution given was tried, (uninstalling reinstalling, fixing broken files, DNS reset and other network errors). im not sure whats the problem because i dont get any errors to be able to identify anything