Missing Beta and Road to BF6 Rewards

Hello,
I am not the first person to mention this but after having spoken to support for 1.5 week and having waited for 2 weeks now after the last mail, NOTHING has happened.
I purchased BF6 phantom edition on black Friday and received a notification in-game that i "received" my beta and bf2042 rewards (check attachments), yet not a single reward is unlocked.
I played BF6 Beta for 16.8 hours and Battlefield 2042 for 49.9 hours (even purchased that game just for the rewards)
I completed all the challenges in the BETA and the full 60 tiers in BF 2042 and received none of the rewards in the game.
(i played all these games and made all purchases on STEAM and have my EA account linked to it)

I have a couple pictures from screen recordings during my beta playtime proving that i was AT LEAST lvl 18 and had done AT LEAST almost all challenges in the beta, and unfortunately lack pictures of proof in BF2042 but can always show the unlocked tier 59 and 60 rewards in that game if needed.
After the endless "we are so sorry, the team will work on it" mails, i had enough can someone please help me here.

Thanks in advance,
Siebe / HomeboyHagrid