Hi, just following up on this issue.
This has now been ongoing for nearly 2 months, and the case is currently under studio investigation.
Since only part of the bundle content was delivered, this appears to be a backend synchronization issue.
I would like to kindly ask if this can be reviewed for a manual grant or resync, as the missing items are still not available on my account.
Any update would be greatly appreciated.
Community ManagerHi, I’ve merged your post. Sorry that we don’t have any new updates from the studio to share at the moment. The studio is handling a large number of tickets, so this may still take some time. Thank you for your patience.
