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BedevVi's avatar
BedevVi
Rising Rookie
6 months ago

Missing Items from Unrestrained Hunter Bundle – Manual Grant Request

Hello EA Support Team,

I am writing regarding missing items from the Unrestrained Hunter Bundle in Battlefield 6. Some items from the bundle were delivered successfully, but the following items are still missing from my account:

Bear Down Player Card Background

Unrivalled Ursus Dog Tag

Unrestrained Hunter Weapon Sticker

This issue has been ongoing, and I have already explained it multiple times to different support agents across three separate conversations. Additionally, my communication has been interrupted four times, making it impossible to resolve the issue through the usual support chat.

I have already followed all recommended troubleshooting steps, including restarting the game and PC, checking inventory and collections, and confirming the purchase. Since part of the bundle has been delivered, it confirms the purchase was successful, but the missing items did not sync properly.

To help verify the issue, I have attached screenshots showing which items have been received and which are still missing.

Given the repeated attempts, interruptions, and the time already spent, I kindly but firmly request that the missing items be manually granted or resynchronized to my account as soon as possible.

Thank you very much for your prompt assistance.

Best regards

12 Replies

  • BedevVi's avatar
    BedevVi
    Rising Rookie
    4 months ago

    Hi, just following up on this issue.

    This has now been ongoing for nearly 2 months, and the case is currently under studio investigation.

    Since only part of the bundle content was delivered, this appears to be a backend synchronization issue.

    I would like to kindly ask if this can be reviewed for a manual grant or resync, as the missing items are still not available on my account.

    Any update would be greatly appreciated.

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi, I’ve merged your post. Sorry that we don’t have any new updates from the studio to share at the moment. The studio is handling a large number of tickets, so this may still take some time. Thank you for your patience.

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