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Wonderful159's avatar
Wonderful159
Newcomer
11 days ago
Solved

Please help

It says my account has been banned for 4 days but when I go to see why there is no restrictions on my account. 

  • Hi Wonderful159​ ,

    Sorry to hear you’re dealing with that.

    Just to clarify, are you not seeing any record at all in your Penalty History?

    Unfortunately, we’re not able to investigate account restrictions directly here on the forums. If the restriction still isn’t showing in your Penalty History, I’d recommend continuing through support and submitting the case through this webform, with as much detail as possible.

    You may also find these pages helpful:
    EA Account help for locked, banned, or suspended accounts
    EA Account Help Hub

    Thank you for taking the time to report it, and I hope you’re able to get some clarity on it soon.

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    11 days ago

    Hi Wonderful159​ ,

    Sorry to hear you’re dealing with that.

    Just to clarify, are you not seeing any record at all in your Penalty History?

    Unfortunately, we’re not able to investigate account restrictions directly here on the forums. If the restriction still isn’t showing in your Penalty History, I’d recommend continuing through support and submitting the case through this webform, with as much detail as possible.

    You may also find these pages helpful:
    EA Account help for locked, banned, or suspended accounts
    EA Account Help Hub

    Thank you for taking the time to report it, and I hope you’re able to get some clarity on it soon.

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