Forum Discussion

Seasoned Traveler

3 months ago

Solved

PS5 completely crashing while playing BF6

Hello,

Not sure if anybody else is experiencing this but after around 20-30 minutes of playing BF6 multiplayer my PS5 is completely crashing and the only way to turn it back on is to unplug and re plug the power source, this is only happening with BF6 and I was able to play the beta extensively with no crashing issues. I have also recently cleaned my PS5 so I am fairly confident its not an overheating issue as there is also no warning message.

Anybody know a fix or having the same issue?

crashing

playstation

EA_Barry
3 months ago
lasor98765

This is 100% still overheating. Either clean the fan and heatsinks inside the console really well yourself or get this done professionally. Once really clean you should be good to go for a few months. Smoking in the room actually makes this worse as the dust/lint gets 'sticky'.

Addition/edit: the worst case scenario here is if the same happens (having to unplug/replug the power) you may need to have the liquid metal replaced/redone. That is not really a user-completable task and likely requires a professional. TY @708b55491b1a8f03

134 Replies

AiugnumCap
Seasoned Novice
19 days ago
I'll be keeping an eye on your progress. I uninstalled the game a while ago and never touched it again, not even with a ten-foot pole. I only finished the campaign and my refund was rejected.
I'm a PS5 PRO usser BTW
2000tezza
Seasoned Novice
19 days ago
This hasn't worked. My PS5 has just binned out after an hour of BF6 tonight.
Looks like I'm gonna be getting ARC Raiders and playing that until this gets a fix. And I mean a genuine fix, rather than just saying that it's the consoles overheating.
Milomischief2021
Rising Newcomer
8 days ago
EA is gaslighting us with the 'overheating' crash issue.
Got a new PS5 and it was immediately crashing with BF6 but not with older BF titles. 'Marked as solution' is BS.
BF6 is unfit for purpose on the PS5 how do I get a refund?
2000tezza
Seasoned Novice
7 days ago
Totally agree mate, it annoys me that they've pinned this 'solution' as the end of the conversation. EA seem to have decided to Totally ignore this issue.